Travel Insurance with Suresave

Claims

You must give us notice of your claim as soon as possible by completing the claim form. You must post this form together with supporting documentation within 30 days of your return to:

What documents will I need?

When you submit your claim, you have to provide certain documents for us to be able to assess and settle your claim. For medical claims you will usually need original medical accounts and receipts and English translations of all documents. For loss of personal belongings claims you will usually need a police report, proof of ownership for the items and English translations of all documents.

What happens if I don't have original receipts?

When we receive a personal belongings claim, you have to provide proof of ownership for the lost or stolen items. We understand that you might not be able to produce such receipts for each and every item, but you still have to 'tip the balance' and should be able to provide evidence of ownership where you could be reasonably expected to have such evidence. Typically, we accept photographic evidence, warranty cards, manuals, receipts, bank or credit card statements as proof of ownership, and/or a statutory declaration attesting to ownership. In the end, common sense prevails and you should ask yourself does this conclusively prove that I owned this item?

How long will it take to process a claim?

This often depends on how quickly you can get the required documents to us. Once we receive all the documents a claim is processed within 10 working days.

How are claims paid?

We will pay all claims in Australian dollars and the rate of currency exchange used is the rate at the time you incurred the expense.