Emergency information
24/7 Global Emergency Assistance is provided by Mondial Assistance, the largest travel assistance company in the world, with over 35 call centers in 28 countries.
- 1800 010 075
- Australia
- 1800 214 5514
- Canada
- 10800 611 0094
- China
- 0800 182 7636
- Germany
- 800 900 389
- Hong Kong
- 800 787 451
- Italy
- 0800 023 2683
- Netherlands
- 0800 778 103
- New Zealand
- 800 6162 187
- Singapore
- 0800 561 361
- Switzerland
- 001 8006 121 082
- Thailand
- 08000 289 270
- United Kingdom
- 1866 844 4085
- United States
For all other countries dial reverse charge ("collect") via the local operator : +61 7 3305 7499
When calling please be prepared with:
- Your name
- your policy number
- The nature of your problem
- The phone number of where you are
- The names and contact details of any hospitals or doctors you have visited
Suresave is underwritten by Allianz, one of the world's largest and most secure financial institutions.
Documents
Policy wording (PDS) »
We recommend you read the Product Disclosure Statement (PDS) carefully.
Online Policy Wording
Region Guide »
Please check the region guide when buying a policy to ensure you select the correct level of cover.
Ombudsman's Guide to Travel Insurance »
The Insurance Ombudsman's Guide to Travel Insurance
Forms (PDF)
You can download forms in A4 PDF format ready for printing.
Travel Insurance Waiver Form »
Travel Service Provider Insolvency Update June 2008
